May 6th 2014, 18:57:51
You probably own the phone, but Canadistan maybe different.
You have made several errors.
First off you didn't get it in writing, as Trife said a verbal contract is worth nothing. If you could have had it in writing, signed and dated, you would have had a chance but not being notarized may have still been worthless.
As Requiem has mentioned, Did you record the calls? The calls are worthless because you likely didn't record them. The company may have, but so many outs allow them to withhold providing those calls. In fact all they have to say is they didn't record them and unless you can prove otherwise you will not be able to compel them legally to provide the evidence.
In court you are going to be asked why you waited so long to return the item. So why did you? It almost appears as if you wanted to challenge their return policy. This is going to weigh against you.
Chances are they won't show up, they will never pay, and all you can do is turn over what they owe to collections if any collections service would take such a small fee against such a large entity. Which they will not.
Most banks aren't going to get in the middle of a return policy dispute, you still have the product in your procession and any type of charge back could be considered fraud. No bank or financial entity is going to be an accomplice to fraud.
Your best bet would be the executive email carpet bomb... If you have a service like we have the Better Business Bureau, sometimes (especially for retail) a business will be likely to resolve a complaint. However your situation looks pretty bad and now you are well past the return date, so they likely wouldn't accept your complaint. Also larger businesses rarely worry about BBB complaints.
You have made several errors.
First off you didn't get it in writing, as Trife said a verbal contract is worth nothing. If you could have had it in writing, signed and dated, you would have had a chance but not being notarized may have still been worthless.
As Requiem has mentioned, Did you record the calls? The calls are worthless because you likely didn't record them. The company may have, but so many outs allow them to withhold providing those calls. In fact all they have to say is they didn't record them and unless you can prove otherwise you will not be able to compel them legally to provide the evidence.
In court you are going to be asked why you waited so long to return the item. So why did you? It almost appears as if you wanted to challenge their return policy. This is going to weigh against you.
Chances are they won't show up, they will never pay, and all you can do is turn over what they owe to collections if any collections service would take such a small fee against such a large entity. Which they will not.
Most banks aren't going to get in the middle of a return policy dispute, you still have the product in your procession and any type of charge back could be considered fraud. No bank or financial entity is going to be an accomplice to fraud.
Your best bet would be the executive email carpet bomb... If you have a service like we have the Better Business Bureau, sometimes (especially for retail) a business will be likely to resolve a complaint. However your situation looks pretty bad and now you are well past the return date, so they likely wouldn't accept your complaint. Also larger businesses rarely worry about BBB complaints.